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Privacy and Cookies Policy

Privacy and Cookies Policy

DISCLAIMER: THIS PRIVACY POLICY IS ASSOCIATED WITH THE CONSUMER AND COMMERCIAL SERVICES PROVIDED BY SAGECOM, INC. IN THE UNITED STATES.  SAGECOM WILL COMPLY WITH ALL APPLICABLE PRIVACY LAWS GOVERNING SAGECOM SERVICES PROVIDED IN OTHER JURISDICTIONS. FOR CUSTOMERS PURCHASING ANY OTHER SERVICES FROM SAGECOM OR ANY OF ITS AFFILIATES, PLEASE SEE THE PRIVACY POLICY CONTAINED ON THE APPLICABLE WEBSITE OF THAT PROVIDER.

EFFECTIVE DATE: ALTHOUGH SAGECOM RESERVES THE RIGHT TO CHANGE THIS PRIVACY POLICY AT ANY TIME (SEE “HOW WILL I KNOW IF SAGECOM CHANGES THE PRIVACY POLICY” BELOW), THIS POLICY WAS LAST UPDATED ON JUNE 3, 2020.

Sagecom, Inc. (“Sagecom”) respects your privacy and is committed to the protection of your personally identifiable information. This Privacy Policy has been designed to ensure that the privacy of the information we obtain in the normal course of providing our services is respected and maintained.

What is “Personally Identifiable Information”?

“Personally Identifiable Information” consists of information that can be associated with a specific individual or entity, or permits the individual or entity to be contacted either physically or online. This information includes, for example, a customer’s name, address, telephone number and e-mail address.

Why Does Sagecom Collect Personally Identifiable Information?

Sagecom recognizes that any personal information is very important to you, and that you should have a right to control the use and dissemination of that information. Therefore, Sagecom collects Personally Identifiable Information for a variety of purposes, all geared toward making your experience as a customer or prospective customer a positive one. Sagecom may collect and use Personally Identifiable Information for any of the following purposes:

  • To provide and/or change service you request to purchase;
  • To bill you, run credit checks, or to initiate debt collection;
  • To provide you with Customer Service;
  • To ensure that our website is customer friendly, informative and easy to access;
  • To create new services that may be of interest to you;
  • To protect our customers, employees or property (e.g., to investigate fraud, harassment or other types of illegal activity);
  • To anticipate and resolve problems with your services; and
  • To inform you of new products, promotions or other marketing initiatives.

Typically, Sagecom will provide you with a choice to opt out of our marketing activities. If no opt-out choice is available, please contact Sagecom at the address or telephone number listed in the “Contact Us” portion of this Privacy Policy and a Sagecom representative will process your request. Once your opt-out request has been processed, Sagecom will respect your request to decline to receive further direct marketing communications.

Will Sagecom Disclose My Information to Any Third Parties?

The information collected by Sagecom will only be used internally at Sagecom, subject to the limited circumstances listed below. Unless you give us your express consent, Sagecom will not disclose your information to third parties who want to market products to you. When Sagecom uses agents, contractors or other third parties to perform services on its behalf, and those third parties have access to your Personally Identifiable Information, Sagecom will require that those third parties are subject to a confidentiality agreement so that your information is protected.

What are the Limited Circumstances under which Sagecom Will Disclose Personally Identifiable Information to Third Parties?

Sagecom may be required to disclose your Personally Identifiable Information to comply with applicable law. For example, Sagecom may be required to disclose certain information under a subpoena, a court order, or as required by a regulatory or administrative agency (e.g., in response to a customer complaint). Additionally Sagecom may disclose this information if we, in good faith, believe that this information is necessary to identify, contact or bring legal action against individuals who may be a threat to public safety or interfering with Sagecom network, services or our customers.

If Sagecom decides to stop providing Service or sell or transfer parts of its business to unaffiliated companies, Sagecom will provide only that portion of your Personally Identifiable Information that will allow these companies to offer you the same or similar services or as to accomplish our business objectives. Be assured that these unaffiliated companies will be bound by confidentiality requirements and will be obligated to keep Sagecom customer information confidential.

How Does Sagecom Collect Personally Identifiable Information?

Sagecom collects Personally Identifiable Information in various ways, such as over the phone, over the Internet (if you transact with us on-line), or when you complete an application form for one of the products or services that we offer or promote. Sagecom collects personal information directly from you at the time when you apply for Services. Sagecom may also collect personal information from third parties such as:

  • credit reporting agencies;
  • suppliers of telecommunication services (e.g., other telecommunications and information service providers); or
  • other entities who supply services to us related to the provision of telecommunication services provided to you.

If you do not want Sagecom to have your Personally Identifiable Information, please do not submit it to Sagecom. Be advised, however, that this may interfere with Sagecom’s ability to effectively resolve any customer service related issues you may have.

What About Personally Identifiable Information Specific to Internet Services?

For users of Sagecom’s internet services, or those individuals that access Sagecom’s website or web-based tools via the internet, Sagecom may store information on your computer in the form of a “cookie” or similar file. Cookies allow Sagecom to conduct additional market research into the users of our website and products, and will allow us to develop ways to improve our websites and services. If you do not want a “cookie” or similar file stored on your computer, Sagecom recommends that you consult with your internet browser instructions or “help” command to erase, block or monitor the cookies attached to your hard drive.

Additionally, from time to time, Sagecom collects information about visits to our website, session lengths, bit rates and the number of messages and bytes passed. This internet usage data is not resold, and is only used on a macro scale (i.e., aggregate basis) to evaluate the Sagecom website. Sagecom may also contract with third parties that use Web Beacons on its website. These Web Beacons are used to track the performance of our marketing efforts with respect to the services and no personally identifiable information is collected in the process.

Sagecom will not read your outgoing or incoming e-mail, private chat or instant messages. Subject to applicable law, Sagecom may store messages for a brief period of time and could be compelled to disclose those messages to comply with applicable law as described in the section titled “What are the Limited Circumstances Under Which Sagecom Will Disclose Personally Identifiable Information to Third Parties?”

Does Sagecom Use Any Security Measures to Ensure the Privacy of my Personally Identifiable Information is Maintained?

Yes. Sagecom takes all reasonable steps to ensure that all information we collect, use or disclose is accurate, complete, up-to-date and stored in a secure environment accessed only by authorized persons, and uses Secure Socket Layer (“SSL”) software to provide secure sessions for our visitors.

Can I Access The Personally Identifiable Information I Have Provided to Sagecom?

Yes. Sagecom will allow you to review or update the available personally identifiable information that Sagecom received directly from you (not from any third parties) by accessing your account online, or by contacting Sagecom at the address or telephone number listed in the “Contact Us” portion of this Privacy Policy. In order to ensure your privacy is maintained, Sagecom may ask for information to verify your identity prior to granting you access to your information.

How Will I Know if Sagecom Makes Changes to the Privacy Policy?

In the event that Sagecom makes material changes to this policy, Sagecom will post a summary of the changes on the first page of its website in a clear and conspicuous manner.

How Can I Submit A Privacy Complaint to Sagecom?

Please submit any complaints about breaches of your privacy in writing by contacting Sagecom at the address or fax number listed in the “Contact Us” portion of this Privacy Policy:

What About the Protection of Children?

Sagecom does not actively or knowingly collect any Personally Identifiable Information from individuals under 18 years of age. Where appropriate, Sagecom will instruct children not to submit such information to our website advertisements without the consent of a parent or guardian. If a parent or guardian is concerned that a child may have submitted Personally Identifiable Information to Sagecom without their consent, that parent or guardian may contact Sagecom at the address or telephone number listed in the “Contact Us” portion of this Privacy Policy and request that this information be removed from our files.

Contact Us

Sagecom is available to assist you with any privacy concerns you may have. Kindly direct all privacy inquiry to:  info@sagecominc.com

Cookies Policy

Effective: June 3, 2020

Sagecom Inc (“us”, “we”, or “our”) uses cookies on Sagecomcloud.com and all affiliated websites (collectively the “Site”).

Our Cookies Policy explains what cookies are, how we use cookies, how third-parties we partner with may use cookies on the Site, and your choices regarding cookies. Please read this Cookies Policy in conjunction with our privacy policy, which sets out additional details on how we use personally identifiable information and your various rights.

What are cookies

Cookies are small pieces of text sent by your web browser by a website you visit. A cookie file is stored in your web browser and allows the Site or a third-party to recognize you and make your next visit easier and the Site more useful to you. Essentially, cookies are a user’s identification card for the Sagecom servers. Web beacons are small graphic files linked to our servers that allow us to track your use of our Site and related functionalities. Cookies and web beacons allow us to serve you better and more efficiently, and to personalize your experience on our Site.

Cookies can be “persistent” or “session” cookies.

Why does Sagecom Pty Ltd need to collect and store personal data?

In order for us to provide you with Cloud Services and other Sagecom Hosted websites we need to collect personal data for correspondence purposes and/or to allow us to provide you our service. In any event, we are committed to ensuring that the information we collect and use is appropriate for this purpose. Sagecom is a company which values its user’s data protection and privacy rights and we have no interest in collecting data beyond what we need to make the Sagecom Services work for you. If you are going to be contacted by us for marketing purposes, we will not rely solely on this notice, but will always seek an additional confirmation from you that it’s OK to do that.

How Sagecom uses cookies

When you use and access the Site, we may place a number of cookies files in your web browser.

Sagecom uses or may use cookies and/or web beacons to help us determine and identify repeat visitors, the type of content and sites to which a user of our Site links, the length of time each user spends at any particular area of our Site, and the specific functionalities that users choose to use. To the extent that cookies data constitutes personally identifiable information, we process such data on the basis of your consent.

We use both session and persistent cookies on the Site and we use different types of cookies to run the Site:

  • Essential cookies. Necessary for the operation of the Site. We may use essential cookies to authenticate users, prevent fraudulent use of user accounts, or offer Site features.
  • Analytical/performance cookies. Allow us to recognize and count the number of visitors and see how visitors move around the Site when using it. This helps us improve the way the Site works.
  • Functionality cookies. Used to recognize you when you return to the Site. This enables us to personalize our content for you, greet you by name, and remember your preferences (for example, your choice of language or region).
  • Targeting cookies. Record your visit to the Site, the pages you have visited, and the links you have followed. We will use this information to make the Site and the more relevant to your interests. We may also share this information with third parties for this purpose.

Third-party cookies

In addition to our own cookies, we may also use various third-party cookies to report usage statistics of the Site.

What are your choices regarding cookies

If you’d like to delete cookies or instruct your web browser to delete or refuse cookies, please visit the help pages of your web browser.

Please note, however, that if you delete cookies or refuse to accept them, you might not be able to use some or all of the features we offer. You may not be able to log in, store your preferences, and some of our pages might not display properly.